Calling in via phone may not be the speediest or most efficient way of placing a restaurant order, but for many consumers, it is still one their go-to methods.
According to data from PYMNTS’ October study “The Digital Divide, Aggregators: The Cost of Convenience,” created in collaboration with Paytronix, which drew from a survey more than 2,200 U.S. adults about their food ordering behavior, 42% reported having ordered via phone call in the prior three months, a significantly greater share than the 17% that had ordered via aggregator.
In an effort to enable restaurant customers to meet call-in order demand without sinking hours of labor into the channel each week, payments company Square announced in May that it is partnering with conversational artificial intelligence (AI) company SoundHound to integrate call-in orders fielded by SoundHound’s voice assistant into Square’s point-of-sale (POS) system.
Read more: Square Taps Voice Commerce as ResTech Races Toward Automation
“Our partnership with SoundHound allows us to offer innovative and cost-effective solutions to restaurants working with small profit margins and facing multiple challenges — including the high cost of rapid labor turnover and shortages,” Square Head of Restaurants Bryan Solar said in a statement. “This integration provides our sellers with the tools they need to offer a consistently high-level of customer service.”
NEW PYMNTS SURVEY FINDS 3 IN 4 CONSUMERS WITH STRONG DEMAND FOR SUPER APPS About: The findings in PYMNTS’ new study, “The Super App Shift: How Consumers Want To Save, Shop And Spend In The Connected Economy,” a collaboration with PayPal, analyzed the responses from 9,904 consumers in Australia, Germany, the U.K. and the U.S. and showed strong demand for a single multifunctional super apps rather than using dozens of individuals ones.
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